Privacy Policy

Madhumitra Advanced Clinic for Diabetes & Obesity
Effective date: 28/05/2026 | Last updated: 28/05/2026

This Privacy Policy explains how Madhumitra Advanced Clinic for Diabetes & Obesity ("Madhumitra," "we," "our," or "us"), located at Ratnakalyan, near Chandukaka Saraf Store, Station Road, Karad, Satara – 415124, Maharashtra, India, collects, uses, stores, and protects your personal information when you visit our website or interact with us online.

By using our website, you agree to the practices described in this policy. If you do not agree, please discontinue use of the website.

This policy is compliant with the Digital Personal Data Protection Act, 2023 (DPDPA) of India and applicable provisions of the Information Technology Act, 2000 and the IT (Reasonable Security Practices) Rules, 2011.

1. INFORMATION WE COLLECT

We collect information in the following ways:

a) Information you provide directly

• Name, phone number, and email address (via contact and appointment request forms)

• Health-related details you voluntarily share when enquiring about our services

• Any information you send us via WhatsApp or email

b) Information collected automatically

• IP address, browser type, device type, and operating system

• Pages visited, time spent on pages, and navigation patterns

• Referral source (how you arrived at our website)

• Cookies and similar tracking technologies (see Section 4)

c) Information from third-party platforms

• If you contact us or follow us on Instagram or Facebook, we may receive your public profile name and message content

• If you book an appointment via a third-party booking platform, we receive the details you provide there

2. HOW WE USE YOUR INFORMATION

We use the information we collect to:

• Respond to your enquiries, appointment requests, or messages

• Schedule, confirm, or follow up on clinic appointments

• Send health education content, program updates, or newsletters (only if you have opted in)

• Improve our website's functionality, content, and user experience

• Detect and prevent misuse, fraud, or security incidents

• Comply with legal and regulatory obligations

We do not use your personal information for automated decision-making or profiling.

3. HEALTH INFORMATION

Our website is informational in nature. Any detailed health or medical information you share with us via forms, WhatsApp, or email is treated with the highest level of confidentiality and is used solely for the purpose of facilitating your care at Madhumitra Clinic.

Detailed patient health records and clinical data are maintained securely within our internal patient management systems and are not processed through this website.

4. COOKIES AND ANALYTICS

We use cookies and analytics tools (such as Google Analytics) to understand how visitors use our website so we can improve it. These tools may collect anonymised data such as page views, session duration, and traffic sources.

You can manage or disable cookies at any time through your browser settings. Disabling cookies may affect some website functionality but will not prevent you from accessing information on the site.

We do not use cookies to serve targeted advertising.

5. WHATSAPP AND THIRD-PARTY MESSAGING

Our website includes a WhatsApp contact link. If you contact us via WhatsApp (+91 9421709949), your message and phone number will be received by us on that platform. WhatsApp's own privacy policy governs data processed on their platform. We use the information you send only to respond to your enquiry and, where relevant, to follow up on appointment scheduling.

6. SHARING YOUR INFORMATION

We do not sell, rent, or trade your personal information. We may share your information with:

• Our clinic staff and treating physicians, on a need-to-know basis for your care

• Third-party service providers who help us operate the website (e.g., hosting providers, email service providers) — these parties are bound by confidentiality obligations

• Regulatory or law enforcement authorities if required by applicable Indian law

We do not transfer your data outside India unless required by law or with your explicit consent.

7. DATA RETENTION

We retain your information only for as long as necessary for the purpose it was collected:

• Website enquiry and contact form data: up to 24 months, or until you request deletion

• Appointment records: as long as required for continuity of care and applicable medical record-keeping regulations

• Website analytics data: up to 14 months (as per Google Analytics defaults)

• Marketing subscription data: until you unsubscribe or request removal

8. YOUR RIGHTS

Under the Digital Personal Data Protection Act, 2023 (DPDPA), you have the right to:

• Access the personal data we hold about you

• Correct inaccurate or incomplete data

• Request erasure of your data (subject to legal and medical record-keeping obligations)

• Withdraw consent for marketing communications at any time

• Nominate a person to exercise your rights on your behalf

To exercise any of these rights, please contact us at infomadhumitra@gmail.com. We will respond within a reasonable timeframe, typically within 30 days.

9. SECURITY

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, or misuse. Our website uses HTTPS (TLS encryption) for all data transmitted between your browser and our servers. Access to personal data is restricted to authorised clinic staff only.

While we take all reasonable steps to ensure security, no method of internet transmission is completely secure, and we cannot guarantee absolute security.

10. . LINKS TO THIRD-PARTY WEBSITES

Our website may contain links to external websites (such as health resources, social media pages, or partner platforms). This Privacy Policy applies only to our website. We are not responsible for the privacy practices of third-party websites and recommend reviewing their policies independently.

11. . CHILDREN'S PRIVACY

Our website is not directed at children under the age of 18. We do not knowingly collect personal information from minors online. If a parent or guardian believes we have inadvertently collected a child's information, please contact us at infomadhumitra@gmail.com and we will delete it promptly.

12. . CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in law, technology, or our practices. Updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

13. . CONTACT US

Madhumitra Advanced Clinic for Diabetes & Obesity
Ratnakalyan, near Chandukaka Saraf Store,
Station Road, Karad, Satara – 415124, Maharashtra, India

Phone: +91 9421709949
WhatsApp: +91 9421709949
Email: infomadhumitra@gmail.com

By using our website, you acknowledge that you have read and understood this Privacy Policy.